Yes, your customers want to solve issues on their own. And that’s why you need to build a knowledge base.
A Nuance report says that around 90% of consumers have used a self-service system to find solutions to their issues. In addition, an estimated 67% of shoppers prefer this over talking to a customer support agent.
5 Best practices in building a knowledge base for customer self-service
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2564 days ago
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