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Assertiveness is a form of communication that allows you to make your point in a firm and professional manner, and or to withstand the onslaught of an aggressive person without collapsing or becoming aggressive yourself.
Assertiveness is a very useful skill that you may want to develop. Read More

In an ideal world, every customer service outsourcing interaction made between businesses and clients would result in glowing reviews and satisfied customers. Read More

The internet is evolving and growing all of the time. It's now such an integral part of our lives that it's strange to think that just 25 years ago, none of it even existed. The growth of the internet wasn't always as rapid as the present day. From 1991 to 1992, the internet only grew from 1 websit Read More

Late night parties, smoking (of all sorts of substances) and quick spending on wants and not needs – these are some of the attributes of people in their twenties. You’ve probably heard that people are creatures of habit, so keeping this is mind it’s imperative that you put in place before your thir Read More

That difficult customer or co-worker is screaming abuse. You’re tempted to run away. But you need to sort the situation out quickly. What can you do? Try these four techniques for handling aggressive behaviour in the workplace. Read More

Rochelle Kopp, and her team at ​Japan Intercultural Consulting​ have honed their ability to be the “brain” for Japanese firms as they seek to excel overseas and in their internationalizing domestic operations. Read More

Are you looking to start a business blog? Do you want to become a professional blogger? Then you need to know if the lifestyle is for you. Here are some serious questions to ask yourself before you embark in a new direction! Read More

It’s been announced since early February, but now, the Twitter-Google partnership is in full operative force. This isn’t the first time the two tech giants have worked together—in fact, Google had full access to Twitter’s firehose of information just a few years ago, until Twitter decided to shut o Read More

Do you take selfies? Do you really know the reasons why you do that and what are the consequences of selfie addictions? You may be a harmless selfie-taker but this post may surprise you! Today's post will take you on a drive through the A to Z of selfies. Get ready with your smartphones, its a self Read More

You get up in the morning. You see 100 emails in your inbox and you are checking them on your mobile phone … how do you normally react to them?
Open them? Or spam them?
It usually takes less than three seconds to make a decision. Read More