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Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

Colleen Stanley discusses 6 key areas of sales and marketing misalignment that causes companies to lose clients and money. Read this and develop a harmonious relationship between your sales and marketing departments - it's in everyone's best interest! Read More

Many people often use the terms “entrepreneur” and “small-business owner” interchangeably. But some entrepreneurship experts — like Bo Fishback, vice president of entrepreneurship at the Kauffman Foundation — argue that a distinction should be made. Read More

This story discusses the benefits of business cooperation. Your business competitor does not have to be your enemy. You can exchange clients, referrals, IP, and assistance during busy periods. Grow your business with your competitor. Even the CEO of COKE and Pepsi play golf together. Read More

During this election season, more than likely we will encounter — either directly or indirectly — a political discussion at work. Questions will surely rise on how to address a political conversation and what are the best ways to maintain a civil dialogue while voicing opinions. Read More

There's little room for error when it comes to pricing your business' products or services. If you set prices too high, you risk scaring off new customers, but if you set them too low you may not make enough money to survive the long haul. The key is to strike the right balance between being competitive and being profitable, and that means do Read More

When it comes to freelancing and working on the web, few things are more important than the online applications that make it all possible. From project management, to invoicing, to contact management, and more — each of these apps play a critical role in running an online or freelance business. At FreelanceFolder, we've been on a sort of quest Read More

Michael Taylor of Cedarcrest Capital writes on Slate's BizBox about his experience with Dun & Bradstreet. It...didn't go so well. Read More

With the presidential campaign in full swing, the candidates will no doubt set their sights on the huge group of voters who own their own businesses. But winning their support will be a daunting task for Barack Obama and John McCain. Read More

Why do so many companies go to such great lengths to make their website addresses forgettable, unintuitive and confusing? Some ways to stand out that many companies miss. Read More