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Visit any customer service blog or attend any customer support conference, and you’ll quickly understand the importance of providing unmatched customer care. Put simply, it’s a key competitive differentiator for businesses today. Read More

With today’s interactive social media and the real-time Internet, both customers and employees see inside your company easily, so you can’t hide your real company culture. At the same time relationship perceptions have become the biggest drivers to customer loyalty and employee engagement. Thus in Read More

You can use storytelling in many ways. Listen and find out. But do you have to tell if it is based on a true story? Carina and Martin are having a discussion on this topic.

Show notes with links to articles, blog posts, products and services:

All Ears
Our conversation with Carin Hansdotter B Read More

This year, Franchise Direct does more than rank the top franchises from around the world. There's updated information on the NLRB fiasco, and their final (I think) decision. Check the franchising report now! Read More

Cybersecurity is one of the greatest areas of concern for CEOs and the issues usually stem from the fact that the CEOs typically are unable to understand the complications related to cybersecurity. Read More

Many of the entrepreneurs I advise or invest with spend considerable time on the Internet, keeping up with technology, customers, and competitors, but very few feel the need for an early personal presence. In fact, some totally avoid it, assuming their product or solution will speak for itself late Read More

How can you make your business a unique business that stands out from the crowd?
It’s not easy to do, but it is possible. Keep reading to learn the top tips to make your business unique and stand out from the crowded marketplace. Read More

Whether you’re a business owner, marketer, or designer, you should understand logo design trends because a logo is the visual centerpiece of a company’s brand identity. If your brand isn't as strong as it could be, consider a redesign - that just might be what's missing to grow your business. Read More

Are you giving your packaging design the attention it deserves? You may have an awesome product. But, it’s your packaging that does the selling. Here are the 9 biggest 2020 packaging design trends that are accessible, attractive, and easily adapted for any business.
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Do you want to create compelling blog posts? Are you looking for how to improve your blog content and brand loyalty with your audience? This article is right for you because it provides practical tips you can use today. Read More