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Remember when customer service was like 98% face-to-face? Now it's multichannel and if you want to improve your customer experience start with social media.

Like almost anything in life, social media can be the best or worse thing to happen to any business. On the one hand, social media can be a Read More

New ways for networking are popping up every day. From happy hour events, to conferences, to Facebook groups and Twitter Chats. The opportunities are endless.

But how do you make these networking opportunities worth your while? Read More

Getting scientific product from development to market can be challenging. Professor John Hunter advises how to get your scientific product to market. Read More

Cyber Monday 2018 slated for November 26. For small businesses, there are plenty of sales and deals to be had on the products you need to buy for the holidays or those you may use on a daily basis. Whether you’re looking for employee gifts, new office supplies or updated tech for your own personal Read More

Voice search allows users to search online via their voice. SEO Tribunal have created a handy infographic explaining the impact of voice search on business. Read More

Before you create that next piece of content for your site or social media channel or YouTube channel or whatever, think … is this going to entice someone to buy something from me?
To start this latest edition of This Week in Small Business, co-founder of SMB Group Laurie McCabe and I discussed th Read More

Almost all of my clients are talented writers but they may feel overwhelmed by writing their own content or simply don’t have the time to sit down and write regularly. A lot of writing effectively and efficiently is practice, but there are some tricks to help you write better content and save time Read More

Analyzing the key difference between the two popular pricing models - fixed cost & hourly rate and get to know which one is better for your app development project.
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Automation has become an essential aspect of modern businesses nowadays. This article highlights how well consumers are adapting to automation... Read More