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Many people ask, “How can I be a better leader?”

One false theory is that, “leaders are born, not made”.
This implies that there is a gene for leadership.

The truth is, behaviours are “learned behaviours”. And leadership is a complex adult behaviour. Therefore leadership is a learned behav Read More

It’s hard to believe that 2013 is behind us. Now that the holiday season has just about come to an end, it’s time to think about how you will implement your customer service strategy in 2014. To help you start the year off with confidence, here are top 10 customer service trends in 2014, to ensure Read More

Commenting system are not just territory for bloggers. Expand your business and create engagement with commenting systems for your business website. Read More

Business owners need to makes sure they have an effective local search engine optimization campaign in order to make sure that their business is easily found on mobile devices. This infographic explains why mobile search is on the rise and judging by the growth rate it is only a matter of time befo Read More

There are 4 main reasons why you need Responsive Web Design, Keep Your Layout Simple, Make Your Layout Flexible, A Meta Viewport, Better Search Engine Optimization (SEO) Read More

Cold calling is back, and everyone is doing it. When it comes to best practices, it should always be "do as I do, not as I say". When it comes to cold calling, it seems to be back based on what people are doing for their own business, despite what may be said. Read More

Love him or hate him, you've gotta admire the spirit of Donald Trump. Even if his hair is a bit of a joke (he reckons it's real...). Read More

Writing is an important factor for blogging, if you are a passionate writer then it doesn't matter how fast you write or how much content you produce in a day. But if you treat writing as a business then you should be much more concerned about writing articles super-fast. Read More

Haven’t we all been there? Those endless punching of numbers on automated telephonic menus only to find out A) the option you are looking is not there or B) even if by chance you get to the customer service representative he is not able to solve your problem. Are you doing the same things with your Read More

Feel Like Quitting?? Pat Mussieux, business success, attract new clients, women entrepreneurs, grow your business, running a business, business coach Read More