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I'm a firm believer that in business, as in life, if you are seeking principles for success, look to nature and the creatures with whom we share this planet! From the task-specialization of ants, to the "web-building" of spiders to the "networking" and pack-hunting mentality of hyenas...it's all there Read More

On the journey to improve communication & collaboration with Social Media it is often not the destination that is the most important, but the route that is travelled to get there Read More

As some of you may have noticed Ben-Lang.com had been hacked on May 1st. It took a day to take a care of, but with help, I finally succeeded in getting rid of the hack Read More

Two recent revelations helped me see how destructive call reluctance is to a promising career, to producers that are negatively impacted in their efforts to help people with their financial needs Read More

You want to learn more about project planning? we gathered some of the greatest websites which talk about project planning, enjoy Read More

With internet marketing and social media growing at an exceptionally high speed marketers have to work harder to make themselves count. There are so many channels these days and to keep yourself up to date, and solidify your place on these channels, you have to move fast. However, how do we do keep up with all of these methods? Well first we have to be aware with everything that’s going on right now and more important what is going to happen Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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The National Federation of Independent Business has put together this video about concerns raised over the new healthcare reform legislation. The reform remains controversial with small business organizations who insist it will be costly and prevent both growth and creation of new jobs. However, supporters insist many small businesses will be exempt from the healthcare mandate and that it will eventually make healthcare less expensive for all business. What do you think. We'd love to hear from the community on this. Leave your comments below Read More

These days, everyone is talking about the environment. Taking care of our environment is important, and so is taking care of your blogging environment. Let me ask you this: are you practicing sustainable blogging Read More

This article shows entrepreneurs how to retain their audience once they grab one. Many marketing campaigns go viral, but most die out and are forgotten in a short amount of time. It's far more productive to build a small, but more loyal audience Read More