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You need client testimonials to help grow your business. Testimonials show potential clients that you know what you are doing. Find out how to get testimonials here Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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As blogs become an integral, indispensable part of a modern business, competitiveness and pressure to blog mount! A blog has become an added, highly-effective tool to win over the next client. But the pressures involved in blogging your business to success? "Oh my..." Read More

Representatives from the U.S. Small Business Administration and U.S. Department of Health and Human Services discuss the realities of new health care reform and its impact on small business as well as answering some important questions from the public. As with the other video on health care, we'd like to invite some discussion from the BizSugar small business community. Please leave your comments below Read More

The National Federation of Independent Business has put together this video about concerns raised over the new healthcare reform legislation. The reform remains controversial with small business organizations who insist it will be costly and prevent both growth and creation of new jobs. However, supporters insist many small businesses will be exempt from the healthcare mandate and that it will eventually make healthcare less expensive for all business. What do you think. We'd love to hear from the community on this. Leave your comments below Read More

A few weeks ago I submitted a post on the correlation between confidence and success, and was surprised to find how many responded and expanded on this concept. This post is a follow up as such, and discusses the impact of beauty in the world and how it affects our success rate and confidence levels Read More

According to Sysomos, everyone on Twitter is just five steps away from each other and about half of all the people on Twitter are separated by only four steps after analyzing 5.2 billion friend and follower relationships on Twitter. Despite that, the six degrees of separation still holds true on Twitter where 13.06% of Twitter relationships are covered by it. Read More

Many Canadian businesses are faced with a conundrum: do they set up their website on a .ca domain or on a .com domain. There are pros and cons for each, and some of those are related to SEO, to the rankings that the website can achieve in the search engines Read More

Maybe it's time for a serious marketing mindset shift. If you TRULY want to be successful , then you need to change your thinking about what marketing IS Read More

Experian Hitwise recently announced that “Facebook” was the top organic search term in the U.S. during the four weeks ending March 27, 2010 amongst the three major search engines. This means that Facebook related terms accounted the top spot for Google, Yahoo and Bing. Read More