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Your business must incorporate multiple channels for support. Here are 3 reasons why using Twitter will improve support and keep your customers happy. Read More

People are familiar with usual tasks being outsourced like customer service, IT, accounting, research and development, healthcare, and data entry, but did you know that there are also uncommon jobs that can be outsourced too? Read More

Sometimes my students struggle with how to price their services. There might be a particular service or segment of your knowledge that you feel has more value. You might have an idea that you should charge more for this piece, but feel unsure whether that is fair. Here’s how I look at it. Read More

Whether you're writing emails or your website's content, having a clear sense of your company's voice will help you deliver better marketing content to your clients and customers. Here are some tips on finding your voice. Read More

If you are looking for inspiration, here are 5 simple business ideas that make the company founders millions. Amazing. Read More

You know content marketing is important, but do you know how to create a content strategy of your own? This guide will show you exactly how to come up with a strategy that really works! Read More

We all have a hate and love relationship with email. Jill + Brad talk about email alternatives you should check out to help you accomplish mission inbox zero! Read More

Let's face it. Bad customer service can really cost your business some money. In this article, Small Biz Trends included an infographic which shows just how important customer service is to a business. Read More