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What kind of customer service do you expect from small businesses (and what kind do you provide)? Emily shares her experience, and opens the floor for feedback. Read More

The Cliff House Hotel, Ardmore explain their Twitter Tactics - how it works well and the power it has, plus they gives some excellent advice on using Twitter Read More

Before you start a business, you need to be sure that the marketplace wants what you are offering.You'll need to conduct some market research. Read More

Okay, so I’ve been mulling over this post now for a couple of days….thinking about how this works, and why it’s most important to be able to spell out what I mean by that title and how to ensure that it will “mean” something to our readers. And I think I’ve gotten “hold” of the rationale….and more Read More

Many of us say we want to lose weight, get in shape, get organized or grow our businesses in the New Year, but few of us take those resolutions to heart. That’s because so few us have a plan in place. Did you know that only 3-5% of people write down their goals for the year? Read More

If you have never heard of a blog carnival or a blog round-up, this is not to be missed. As a blogger, you should seriously consider hosting a blog carnival – and you should absolutely be participating in blog carnivals every week. Read More

To make progress toward any goal, a series of C words tell us what's necessary to achieve success: clarity, communication, collaboration, consensus and compromise. Read More

A small B2B marketing team, say 3 people, has just as many responsibilities, deadlines and objectives to meet as a team of 15. With a limited staff, each member of these small teams is responsible for multiple inbound marketing elements, including the business blog. In order to minimize the amount Read More

I had the pleasure of being interviewed by Tom Shivers a few weeks ago...I’ve been an SEO consultant for 11 years now – yes, I got started in this space a long time ago when Yahoo was the most popular search engine until Google eclipsed them and has remained the dominant player. My philosophy of SE Read More

McDonald's, (as usual) is doing their marketing right. The folks at McDdonald's Chicago-area world headquarters don't generally make a lot of mistakes when it comes to their marketing efforts. For example; their going to put a lot of money in for the Olympics.. Read More