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Leaders walk a fine line between exuding confidence while simultaneously making decisions and updating their actions based on the best possible information. The best bosses, we argue, have what psychologists call the attitude of wisdom: They act with confidence, while doubting what they know. Read More

Sales people are trained to be problem solvers — we ask questions, probe — once we find a problem we attack like a pit bull and don’t let go until we’ve wrestled the problem to the ground and gotten the order Read More

Culture determines who will work for you, who stays, and who quits. Once formed, culture is nearly impossible to change. People who work well within the culture quickly self-select. And those who don't fit leave. Read More

Some small businesses can be founded with one market in mind only to find a totally different market where their products and services are much better accepted. One example is Matt Paxton, whose four-year-old company Clutter Cleaner started with the idea of relocating seniors only to discover a much better market in aiding "extreme clutterers," those who collect so many things it begin interfering with their lives. Read More

Social Media Marketing is a helpful tool, but you have to be careful not to waste time on unnecessary and even harmful actions in your quest to make the most of this new tool. Here are six big time-wasters to be aware of Read More

We have a saying at my company: We like to see managers get "bloodied up a bit” before moving them into more prominent leadership roles. If we believe someone has management potential, we will intentionally put him in a situation where he will encounter extreme conflict, opposition, or just plain ambiguity (which in and of itself can be very stressful) Read More

Sincere thanks never grow old. Ongoing, meaningful rewards and recognition provide an effective, low cost way of raising morale and encouraging higher levels of performance Read More

To succeed as a new manager, Linda A. Hill suggests to replace myths with realities. This chart is excerpted from the Harvard Business Review article "Becoming the Boss" by Linda A. Hill Read More

1. Power - It isn't about who has the most authority. It is about who has the most influence. Develop unity among the most persuasive members of your team. 2. Character - Integrity is the strongest foundation when building long-term success. 3. Hope - People quit when they don't see a light at the end of the tunnel. The leader must... Read More