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Lots of CEOs and business owners could do a better job leading their organizations. Why is this so? And how best can it be done? Here are four psychology-based reasons why all of us, CEOs and business owners included, run the risk of mental misstep, and what companies can do, and should not do, to better manage things. Read More

Steering is a very valuable activity, whether driving a car or driving a career. But steering won't work if Read More

@gerhard20 declares: Ditch the pitch, We are in a conversation economy. The sales pitch is dead. I'd love to believe that, but let's look at some data..... Read More

It is natural for international clients to be curious or nervous and they may have a certain apprehension about doing business abroad if this is their first time, or if it is the first time they are doing business with you. An easy way to build trust is to deliver what you promise. Read More

A simple question about whether your client is happy may not give you the feedback you would need to hear from your international clients. It is important to remember the cross-cultural communication challenges that stop you from learning more about your cross-cultural clients' expectations. Read More

One of the biggest challenges in cross-cultural communication is that different cultures simply do things differently, and when you do not adapt appropriately this effects your international business. Read More

Price, the eternal boogieman for sales people is and always will be an issue in sales. It is up to the sales professional to manage and deal with it, in B2B sales it can be overcome. Read More

The leader's language is revealing. I recently came across this video on leadership. It reminded me of a conversation I had several years ago with a manager I'd been mentoring. The manger came to me with a BIG problem. He was having a difficult time getting his team to buy-in to “his” goals and objectives... Read More

Who calls a TV a "television" anymore? Or a phone a "telephone" or a fax a "facsimile?" Or who calls pants "slacks." If you do, stop. It makes you sound old. And out of it. Read More

Many sales people tend to focus on establishing a relationship with prospects who end up being their Friend but not their client. Is that a sound approach? Read More