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Customers love us one minute and hate us the next. Yet, we might be adding to the fickle nature of customers by doing things that bug them. Read More

Asking what is after CRM, assumes we have had success with CRM, or that it is time to sweep it under the rug and start a new. Read More

Recently we told the story of Trevor and his dilemma, today we present the suggestions our blog readers made for resolution, and now it is your turn to vote for the one you think is best so they can earn their prize. Read More

Everybody loves a secret... Read More

19 Social Media Tips Under 140 Characters Here are a selection of Tweets (Twitter Updates) I recently shared on Twitter (via @shanegibson). I've put them all in one place as a brief social media tip digest. Social Media Tips: 1. Unique, brief sound bytes produced consistently can yield great results. 2. Once in a while ask your FB an Read More

If you want to be influential with your prospects and maximize your sales results, spend your time and energy where it will have the most impact. Read More

Don't spend a cent of training unless you have a plan to sustain your investment. Read More

Check out this video. Although I've watched it many times, I never get tired of it. Following the video, you'll find a list of favorite one liners that I've picked out for emphasis... What are the things that you need to take hold of— things that by giving your very best— will change your life? Read More

International experience and strong cross-cultural skills are key to successful international sales, but the right preparation is just as important. Good preparation gives you the tools you need to stay focused as you take in all of the information around you— even when cultural differences pop up and you need to adjust your sales strategy. Read More

When things aren't going well, business can be awfully tough. So, if your situation is one that's not much fun, maybe you have 'a problem'. Is this you? Don't despair, almost every problem has a number of reasonable and workable solutions if you only... Read More