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A duck, a bartender, and asking the right questions about web data.

I’ve stated before that web analytics, as a whole, belong to an organization, and not to the web department, or an analyst. Deep within all the numbers and charts are facts. Some of those facts can be understood by the analyst, Read More

Yup, I know that most of you don’t know – or at least haven’t yet run into the big annoucement from Google that was released yesterday, but Google Instant is now live!

So, what’s “Google Instant?” And what will it mean for us SEO types and our clients? Ahh…let’s look at that all, shall we?
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Is LinkedIn a waste of your time?  Not if you care about lead generation, building relationships with decision makers, and saving time and money.  LinkedIn Read More

Entrepreneurial resilience is an essential trait to start and grow a business. Do you have it? Learn more here. Read More

Well, do ya’??? It’s so, so easy to say, “Of course! I’m not a silver-tongued devil, I’m a silver-eared devil.”

OK, let’s say you actually do listen intently after you ask a question. Let’s also say you’re constantly alert for stray comments, body language and all the little nuances of customer Read More

Some are already declaring Google Instant is an SEO killer, but I see at least nine ways SEO can "best" Google Instant, even in worse case scenarios. Read More

Have you claimed your free business listing on Facebook Places? Don Keeton discusses how businesses can target customers who want to connect socially and then incent them to patronize their Place by offering special deals, which can help them develop new customers as well as create customer loyalty Read More

Location based check-in type services are this year’s overhyped topic – with good reason. While you may not understand why someone wants to be the mayor of their barber shop, you do need to recognize the behavior that social location services such as Gowalla, Foursquare, Yelp! and Facebook Places r Read More

As summer draws to a close, for the millions of seasonal business operators across the country so does another peak selling period. If you are you are interested in starting, or already own a seasonal business, read our tips for getting the most out of your business year-round. Read More

In business, you're dead without creativity.

Maybe you're one of the millions of people who saw Newsweek's recent article about The Creativity Crisis (http://www.newsweek.com/2010/07/10/the-creativity-crisis.html), where Po Bronson and Ashley Merryman write about the decline of the American educ Read More