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Scaling customer success requires the right timing and combination of people, process and technology. Learn how to scale your customer success team. Read More

A study into the uses and effectiveness of Twitter as a support channel. Is it just used to calm angry users, or is it to meet customers on their own level?
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As social media usage continues to grow at a steady rate it’s essential that entrepreneurs and marketers implement a social media marketing strategy for their business.

A key part of any successful strategy is understanding the stats and trends that can affect the outcome of your efforts.

To Read More

I was talking with a friend of mine, recently, to decide the best course of action for his business. He has a small company providing web design services and only recently has started working on his own!

One of the biggest problems you are facing when you start a new business in the area of the Read More

Are Your Customers Unsubscribing?
Here are the 3 Ways to Deliver Delightful Content Experiences Read More

In this weekly post I curate the best of the content I found and reviewed for online entrepreneurs. As a free gift, check out my 5-step personal productivity system that helps you find two hours a day to build your future! Read More

Every entrepreneur makes mistakes. Here are the top three mistakes entrepreneurs make when starting their own online business. Read More

Aside from the raw product you’re selling, company culture is everything.

It’s made up of your work environment, ethics, mission, expectations, and goals. You can have a great product, but without a solid culture to back it up, its development can fall apart.
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Why is quality assurance (QA) testing so important? While testing may often be perceived as an extra cost, the reality is that the relative cost of testing is small compared with the cost to go back and rework buggy code. Here's a look at QA testing and why it's so crucial to an app's success. Read More

A must-read list of tools, apps and resources that help you coordinate, manage and develop your marketing and business growth this year.
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