BizSugar.com › Customer Service › 3 Ways Analytics are Transforming Customer Service

Using analytics such as past experience and social feedback data, organizations can learn what customers really want and expect from their service experience, as well as what’s currently broken in the support experience, to improve service and increase customer satisfaction and loyalty. Organizations can also analyze trends or trending issues so that they can proactively provide customer information or head off small problems before they become large ones.