I just read “Social Media Customer Service is a Failure,” one post in a series that Frank Eliason wrote for Brian Solis’ blog. Eliason is Senior Vice President of Social Media at Citibank, yet he writes that social media has flopped as a tool for improving the customer service experience.
Customer Service Still Needs the Human Touch
Posted by stepbystepmarketing.com under Customer ServiceFrom http://www.stepbystepmarketing.com 4561 days ago
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