BizSugar.com › Customer Service › Small Business Customer Service - Create For Cash

One thing that differentiates a large corporation from a small business is the level of small business customer service. It’s easier for a mom and pop small business to make judgement calls when it comes to breaking the rules. The larger the company, the more levels of bureaucracy you have to deal with, and the harder it is to get a real person to listen to you. Of course you have to have rules that your company abides by, but sometimes making a good judgement call can net you even more business down the road, and bring in very loyal and devoted customers for life.