In the technology industry, some of the biggest elements that can hurts customer experience — and by that I mean B2B and B2C customers — are overly-complicated product design. You have probably bought something, opened up the box from Amazon, and looked at it like “Where do I begin or how to connect this module with another module and how will this action or ‘click’ impact the overall enterprise or software usage and customers understanding?”
The One Element Of Product & Tech Design That Kills Customer Experience - Eglobalis
Posted by swarmcontent under Customer ServiceFrom http://www.eglobalis.com 2362 days ago
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