BizSugar.com › Customer Service › The Power of the Quarterly Business Review - QBR

One of the most important activities your Customer Success Managers (CSMs) will perform is the Quarterly Business Review (QBR). QBRs are sometimes known by different names – Business Reviews or Executive Business Reviews – but no matter what they’re called, they’re incredibly important and the agenda and flow are largely going to fall on the CSM, so it’s critical to help them prepare for, and perform QBRs, the right way.

In this article, Lincoln Murphy, Customer Success Evangelist at Gainsight, goes into detail on how to prepare for and perform Quarterly Business Reviews.