The Difference Between Sorry and Effective

Posted by SalesBlogcast under Sales
From http://salesblogcast.com 5351 days ago

Earlier in the week I mentioned that I have begun to solidify my view on whether or not a manager/leader should apologize. Although most responses overwhelmingly lean toward the affirmative, I think it is slightly more complicated than that...

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Comments

Written by MarciaB2B
5350 days ago

I love this article!

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Written by ShawnHessinger
5351 days ago

I don't know, Doyle. I think this is all pretty obvious stuff. Of course, you need to apologize for inappropriate behavior and, no, you don't need to apologize for business decisions...even if it's letting someone go. The problem is that managers who think they always need to apologize and those who think they never do, suffer from the same problem, an inability to adequately judge their own performance and motives. (For example, if you let someone go because you became inappropriately angry and could not control your emotions.) This is a tragic failure in a manager or a leader. If a manager thinks these issues are black and white, he/she is probably in trouble.

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