In this video Brown Paper Tickets CEO, Steve Butcher, uses his own company as a case study to describe how trying to do right by your customers is the best way to succeed in business. He breaks it down as 1) trying to find what's broken 2) fixing what's broken within a sustainable model and 3) not stopping there.

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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!