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Leadership is a term used by many, but sometimes understood by only a few. Again and again I feel compelled to question ideas about leadership that seem to be based on beliefs, rather than science. In my opinion, there are two groups of people misinterpreting the term leadership, and I call them the "princes" and the "priests". There is a group of people who claim that "leadership is different from management", in the sense that leadership is about inspiration and "giving direction," while management is about execution and "maintaining direction." Read More

Last week the harassing letters and threats from a blog reader began.

I contacted a well-placed former client who used his immense influence to put a stop to it.

In business, "Loyalty" is a word that's used a lot. This week I learned the true meaning of the word Read More

Here are five ways to bring the life back into your company so you and your staff begin to approach each day with renewed excitement and a burning desire to grow the business Read More

Marriages can be blissful and harmonious or filled with animosity, hatred and end up in divorce court.

A business relationship is no different and the principles of keeping them successful are virtually the same. Except for the sex, of course Read More

Culture determines who will work for you, who stays, and who quits. Once formed, culture is nearly impossible to change. People who work well within the culture quickly self-select. And those who don't fit leave. Read More

Take a look at your own process; is there a point (or two) in which there’s often customer confusion? If so, what can you do to fix that? Is there a place where communication goes down a black hole, like the call button near the elevator Read More

When she passed away from breast cancer in 1979 at the tender age of 31, the world lost the voice of an angel.

I hope this dedication to her most famous song will help you find your UNIQUE business and blogging voice, one that sets you apart from the crowd Read More

What the HELL are people thinking? Or are they not thinking at all?

Some things have to be seen to be believed.. Read More

Stop posting and running! Stop being part of an elite little clique! Get involved and be part of the community.

The Return on Investment will be speedy, incredible and well-worth your while Read More