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Blogging is a great way to grow your business. It adds credibility to your business, helps brand you and your business and creates the kind of community and authenticity prospects are craving. Read More

With all the talk around here lately about social media's place in business, customer interactions and service recovery, and marketing strategies for growth, I've been thinking more about how the world of marketing and doing business has changed with the digital/social "revolution". Read More

Readers where asked to contribute their best Twitter small business tips. The collected tips were compiled into one free downloadable PDF document. Read More

Want to start a blog for your small business, but not sure what to write about? The best posts are like personal notes to your customer. Here's a starter list of topics to get you going. Read More

One of the major push backs I get surrounding twitter use for business involves the idea of ROI. It's a genuine concern and something that can feel very hard to measure for most businesses. It's rare when someone can effectively attract followers and blatantly sell something to that at the same time. In most social media settings it just doesn't w Read More

The recent deaths of Michael Jackson and Farah Fawcett demonstrated the immense the power of Twitter, and social media in general, to generate news across the globe in a matter of hours.This raises a real question — can social media be trusted as a news source? Read More

If you are trying to figure out Twitter, read this post. If you are getting flack for sending out the wrong type of messages or not getting responses at all, read this post. Margie does a great job of reminding us of the basics. Read More

Good post about using social media and other technologies to pick up customers. Read More

In order to really get ahead in the Facebook Fan Page world, a company should remember the most important component to a successful page: the fan. Some brands are doing it right by engaging their fans to take an active role and stance on their most liked brands. Read More