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If you are an entrepreneur for the first time, or entering a new business area, it’s usually worth your time to assemble an Advisory Board of two or three executives who have travelled that road before. But if you select the wrong people, or use them incorrectly, the impact will not be positive for Read More

Social media reached an inflection point in 2010, with the volume and speed of social conversations reaching unprecedented levels – and showing no signs of abating. More enterprises embraced the business value of social media, coming to view it as Social Intelligence, a necessary competitive tool. Read More

Have you been getting emails wishing you happy holidays? Of course you have. We all get them this time of the year. How many of them are sent by people you know and who know you? One thing I’ve noticed this year is an increase in the number of “Holiday Greetings” emails I’m getting from organisatio Read More

One of the key pieces to successful web customer service and support that I emphasize a lot is how effective video tutorials can be for your customers. When a customer first starts using a new product and they run into difficulties many will usually first try to solve the problem themselves. If the Read More

Facebook. Twitter, YouTube. LinkedIn. Oh my! It’s certainly enough to make your head spin. Although social media offers considerable value to small businesses, it can be challenging to make sense of it all – especially while juggling everything it takes to run a successful business.

It can be ve Read More

The point of this post is to say Thank You. Thank you for reading and participating in the Albany Insurance Professional. I have been able to connect and communicate with many of you reading this article and I want you to know how much I have appreciated all the new relationships I've formed this Read More

Do you help your clients get what they want first before you get what you want? The best way to start building a relationship with potential clients is to provide value for them first. Read More

Did Jimi Hendrix sing "Kiss the sky" or "Kiss this guy?" Did Manfred Mann really sing "Wrapped up like a douche?"

In Business, it's no different. Message is ESSENTIAL! Say what you mean and mean what you say! Read More

Multi-tasking is a great concept, but in reality even if you do get things done simultaneously, how many are done to your best abilities. It is much better to allocate time to each important task, focus, get it done and move to the next. Read More