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Barry Moltz, author of BAM! Bust-A-Myth: Delivering Customer Service in a Self-Service World, answered that question recently. Who better than Barry to answer this? His book, a great book, lists 19 customer service myths. And he busts them all. But these were his 3 favorite myths. Read More

Essential resources and tips to help you get your arms around business tax preparation and avoid common pitfalls. Learn more now. Read More

Twitter is a communications system that functions as a cross between a huge, open IM chat room, and blogging by snippet, or micro-blogging. On it, you can narrow down the flood of information by choosing to participate or monitor conversations through the people whose conversations streams you pay attention to, or follow. You can also choose to follow them by categories, or search.

The specifi Read More

There are many functions which can be done effectively by the business owner. Also, you have to be hands on proactively involved in the process. Some of the important things to do are highlighted in this article. Read More

Credit card fraud is a serious problem for all businesses. This article outlines how to prevent credit card chargebacks from happening to your online business Read More

In last week’s Business Builder Newsletter, I outlined what I called the building blocks of a marketing tactic. This is a model I like to use to plan the elements that go into the successful execution of a marketing tactic.... Read More

Facebook and similar networks where “socializing” is truly the main objective can be ineffective marketing platforms for many businesses. I’m not saying that you shouldn’t have a fan page for your business but, what I am saying is that you have to prioritize the amount of effort you provision for each online marketing vehicle based on simple ROTI. (Return On Time Invested) Read More

China overtook the United States in renewable energy investments in 2009, attracting nearly twice as many dollars and becoming the world's largest market for clean energy projects for the first time ever. Read More

How to get a mentor. Learning from others is the best way to get from point A to Point Z. Mentors can be found in a lot of different places, you just have to know how to look. Read More