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Every business at sometime has lost a customer to a competitor. Losing a customer, especially ones that you have enjoyed a good relationship with in the past can leave you feeling many emotions such as hurt or even anger. Often, however we never take the time to find out why they have left or more importantly how we can win them back. Read More

MBA to run small business? Read More

A short post revealing how to avoid a common, costly mistake: believing that every customer is a Good Customer Read More

What do we have today? Interest rates that got lowered quickly and have hit bottom at a “range between 0% and 0.25%”, essentially zero percent. Think this is going to end any differently than producing another painful bubble that will pop? Of course not. Read More

useful site for people that want to enter a new country to do business Read More

Once you've spent time developing a great search engine optimization (SEO) and Pay Per Click strategy, you want to then measure the success, right? Also, you obviously want to drive all of those people who click on your keywords to some kind of destination, right? Well if you simply direct them to your Web site home page, how will you know specifi Read More

Cross-cultural communication barriers can impact international sales. One best practice is to invest in a glossary. A good glossary builds credibility and trust. Read More

Have you noticed how we have less time to do everything? Decision makers in companies have less time and less patience so using up what little time you have by going on about your company or what you do is probably a bad idea. Some even have purchasing managers who are there to solve this problem... which poses a problem for the sales guy. How do Read More

Do you love this land we call America? Is it the purple mountains, the mystery of deserts, the peace of pastoral meadows or the shining seas that you love? Is it the diversity of peoples, each adding an unforgettable ingredient to the melting pot? Is it the formative ideals of freedom and equality that we continue to work towards achieving, generat Read More