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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
Customer Service: The Only Thing That Makes Your Business Different-The Small Business Playbook
"Thanks Heather! Just like you stated above, sales and marketing would be so much easier for businesses if customer service was the cornerstone of their business model. Cheers!"