HeatherStone commented on the following stories on BizSugar
Things Are Getting Confusing
"Dave, A big part of what you start out talking about here is product differentiation. It's an important thing for sales, marketing, and, yes, product and service developers to be thinking about from the beginning. And it's the best reason for open communication between all these groups."Customer Service Tips to Make Your Competition Drool with Envy
"Sharyn, Getting customer input is critical. (Why wait for them to complain?) You'll find that customers can help you with some of those decisions in your company that you've been agonizing about and, in fact, may give you insight into what your next direction should be. "7 Ways To Alienate Your Employees
"Hi Arthur, These are all spectacularly bad ideas for a manager or business owner. I've worked for people like this and try not to do it to others. I think number seven kind of encapsulates the problem. Since no one is perfect, someone who doesn't admit their mistakes clearly has issues."4 Apps For Managing Business Paperwork - Without Hiring an Accountant! - The Art Of Small Business
"Thanks for the comment, Nikki_bb. I don't think there's any one answer for small businesses as far as whether or not a particular piece of software will be effective. It depends on the kind of business you operate and the services you need to keep it running effectively. That said, there are probably times when hiring an accountant will indeed be necessary and others when it can't be justified, again depending on the needs of the business. "Path to influence: a new study of SMBs and social media - Vocus Blog
"I'm convinced of the power of social media to market and network for small businesses, but a study like this one is always an added bonus. Thanks for putting it out there and for sharing it with the BizSugar community. It's a huge help. "Sales With A Side Order Of Politics?
"So, Paul, I can't help but notice how well this story fits in with the problems experienced by the small business owner who bear-hugged the President and wondered if you had any thoughts on that. What started as a potentially great photo op has made this entrepreneur a target for those on the other side. Thanks again for sharing this on BizSugar."Subscribe
Be awesome in difficult moments: A lesson in customer service.
"Yep, being able to be at your best when all's right with the world is no huge trick. It's how you behave when things get tough that counts. "