HeatherStone commented on the following stories on BizSugar
This is NOT how Customer Service Works
"Jeff, I think too many businesses still see customer service as an interruption to their process rather than a part of their business that needs a process. A shame because clearly in this instance -- and in many others -- the two are inextricably connected. So when you come to this realization in your own business, what's the best first step to fix the problem? Your take?"Why You Should Never, Ever Cook Up Controversy In Your Blog Posts
"Hi Adam, In all honesty, I'm not sure this post quite lives up to its title. After all, Sarah seems to make a case for the benefit of controversy sometimes -- more visitors, more subscribers and potentially more business. But I do think there's value here in discussing the pros and cons. (You may loose subscribers and potential referral.) In the end, it's safe to say there are few absolutes in this world. So saying controversy is absolutely positive or absolutely negative is probably a mistake. One thing not quite discussed here is the potential damage to your brand in the even of the wrong kind of controversy. Thanks for sharing this with the BizSugar community."Subscribe
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
5 Ways Brain Science Can Make You More Successful
"Hi Bruna, Interesting research on snoozing. I wonder what this means for all the cat nappers and power nappers out there. And, of course, all those who have just never gotten a decent night's sleep."