HeatherStone commented on the following stories on BizSugar
Customer Retention, A Rant
"Hi Dave, I enjoyed your "rant" and in truth I think there are a lot of businesses large and small that don't look enough at the customer retention issue. That is, they may try like crazy to keep the customers they have but do very little thinking about the best strategies to do that or about why they lost others as part of any comprehensive strategy."Running A Successful Online Business: Why General Tips And Tricks Will Get You Nowhere
"Steve, As I'm sure you know from your own experience, it takes a certain amount of knowledge acquired from others combined with a lot of trial and error and a lot of hard work to create success. Just as you can't attain a college degree and expect a career to fall into your lap, following a few simple steps cannot guarantee anyone business success."Subscribe
Customer Loyalty Can Be a Startup Competitive Edge
"Customer loyalty is not only important it seems it's harder and harder to come by these days thanks to almost endless competition. If your business can inspire this loyalty in a large enough customer base, it seems to me you've won a substantial part of the battle."