Businessavante commented on the following stories on BizSugar
9 Things You Can Do To Win Customers and Keep Them Coming Back
"Hi Mariam. For my Mom, Thursday was her High Holy Day - when she had her hair done. She never missed. In her last days, when she was no longer ambulatory, her hair dresser made house calls. She even did my Mom for her final viewing - that's Brand Loyalty! Duncan"Teams That Only Think They Collaborate - Ron Ashkenas - Harvard Business Review
"Funny, Ron, what comes naturally to pack hunters like Lionesses or Wolves is so difficult for those of us with such supposedly "big" brains. We can build Rome, but can't collaborate on a sales strategy. Are we really just a big bunch of Mavericks? Duncan"Have Content - Get Video
"Very Good article, Julie. I (of course) recognized Chris Hamilton's 30-part series on Website Promotion in the video you prepared - a wonderful series shared in part here on BizSugar. But I had to laugh at the intro of the text. I indeed find myself "ending up going in all different directions" doing a Google search - but not because I find so much, it's because I can't seem to find the one thing I was aiming at (my search techniques are not so good, as you might imagine). Duncan"Can Anyone Really Follow 131000 People on Twitter
"Yesterday I checked Twitter - I had loads of @tweets from freaks & weirdos I'd never accepted - I had to go through & block them one-by-one (none of them count as followers, but they can junk up your page in no time). I'd say Twitter is the single biggest unregulated spam stream in the Universe. I see more crap from spammers & weirdos on my page than real content from the ones I follow. It's nothing but a giant garbage heap. Will they ever bother to clean house?? (Chris Brogan cleaned house - I commend him on it.) There may be a use for searches, customer service, and questions on Twitter - but it's a pure crap-fest otherwise."Avoiding the Mail Money Pit: How to Save Big on Postage in Your Small Business
"Very good tips, Shayna & Adam. I worked in shipping & receiving. For UPS, it's weight-over-distance (divided into large zones), and sometimes bulk or insurance costs extra (you only have to insure it for your cost, not what you charged the customer). That's why it bugs me when high-end catalogs charge shipping based on price - a small, light expensive item costs more to ship than a large, heavy, cheap item - like a $200.00 paring knife shipping at less than 1 pound for $25.00, versus a $20.00 cast iron pot weighing 10 pounds when packaged for $7.00. (Sorry, "insurance" is no excuse - it's cheap.) The postage meter is great - it weighs the mail, And prints the correct postage for you. Also, it's far cheaper to load one box really full - as compared to shipping 2 lighter boxes. (Priority Mail, as said in the article, can be a very good choice in many instances.) It's really important to keep a shipping log for reference, and to track what can be tracked. The Post Office's "Delivery Confirmation" is really a minimum value effort from the point of view of the recipient - all D.C. proves is that the bar code was scanned, not that the right person got it - that's why a signature on delivery is so much better. (Don't be fooled into thinking that because a giant like eBay uses Delivery Confirmation as their "standard", that it's good for the customers - especially if they've had stolen mail. eBay can either absorb the cost - unlike a small start-up, or just blow off the customer - the latter being what I got from them.) Duncan "Subscribe
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How to Promote and Grow Your Business by Bartering
"Hi Kendall. Bartering is older than money, but if you do it, be prepared to pay income taxes on it - the Gubmen still want their piece of the action. You have to determine the value, and be able to prove it to their satisfaction. Duncan"