Businessavante commented on the following stories on BizSugar
Playing the Blame Game – How You Are Damaging Your Client Relations
"Very Interesting, Pawel. I'm one of those who does take offense when something is raised or promised & then not done. Even having to bring it up later is a problem. I think it's "passive-aggressive behavior" to start promising stuff you never intend to do just to build up your business' attractiveness, or placate the person standing there. I've been the victim of it too many times to laugh it off. The cliche "under-promise & over-deliver" cures these ills. Duncan"The secret to providing outstanding customer service
"Interesting Matthew. Having worked in hotels, I can't imagine them not having a check-list for the rooms. Each box should be checked by the housekeeper as they go, then double-checked by the head housekeeper or manager for each floor before they clock out. They also note damage, etc. Duncan"Beware Twitter, Sina Weibo is Launching English Interface This Year
"Hi Willis. As someone who eschews new-tech, the last thing I need is more options. At the risk of annoying lots of people, I'm going to say I'm divided on the censorship issue. Do you think magazines, TV networks, radio, and newspapers allow everyone to say anything they want - NO. Some stuff needs to be squashed - why protect garbage under the vaunted umbrella of being anti-censorship? What are you standing for then? Duncan"Subscribe
Rick Santorum an Online Reputation Management Political Case Study
"NICK! I almost heaved cookies!!"