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You come back from trade shows with so much NEW…new lines, new items, new ideas and new enthusiasm. Today is your first day back at work. You are pumped up! As you pull up to your store you are thinking, “Just wait until my employees hear about all the great new items I found and the exciting th Read More

What I know for certain is that there are 3 different customers that shop in your store. A. B. C. You have to treat them differently at different times of the year. Read More

It is that time of year…no, I’m not talking about the holidays! If you are in retail, you know that ringing in the New Year also means it is physical inventory time. Read More

Have you ever had to hire new staff around the holidays and found it difficult to find the time to get them trained well? Come on. Be honest. I know I am not the only retailer that happened to! Read More

Just a few short weeks ago, I was in a store that had HORRIBLE signage. I decided then and there that I was going to give you all ideas – on how NOT to make the same mistakes. Then the next day, I opened my email and saw that my friend, Bob Negen, had already done that. :) So I asked if I could sha Read More

I am so grateful for YOU. My RETAILMavens tribe has grown so much this year and I am blessed to have you be a part of it. You are busy with your store and you get lots of email and I know you have a full plate. It means the world to me that you take the time to read my newsletters and respond and j Read More

I help facilitate a Facebook page for a group of entrepreneurs. The page is for day-to-day support. Everyone is encouraged to use the page as a place to ask questions, share celebrations and challenges. Read More

“I’m now able to give a talk in public, but I’m still nervous. I guess I won’t ever get over it.” The speaker was a woman in one of my seminars, and the topic was introversion and public speaking. Her assumption was that because she was an introvert, nervousness was always there, ready to undermine Read More

Picture it. You walk into a lovely store, and the first thing the salesperson says to greet you is, “Good morning! What would you like to return today?”
The next person who walks in behind you gets, “Hi there! If you didn’t mean to come into this store, the exit is just over there where you came i Read More

2 minutes ago by JadeLT

Yes. You do. Don’t run away. Don’t tune out. I can hear you screaming (and swearing!) at me now. This is the truth. You have more to do in the month of December than you can hardly get done. Your to-do list is a mile long – and that is on an easy day. Then add in your per Read More