A French phone company mistakenly charged a customer nearly €12quadrillion, and when they were alerted to problem suggested she pay it in instalments. In a case of robotic customer service, it seems all common sense went out of the window. Full story here.
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BOnline submitted the following stories to BizSugar
Phone Company Sends Woman €11.7 Quadrillion Bill
Posted by bOnline under Customer ServiceFrom http://blog.bonline.com 4421 days ago
Why the Cost of Running a Business is on the Rise
Posted by bOnline under FinanceFrom http://blog.bonline.com 4422 days ago
A new report has revealed that the cost of running a business is on the rise. This story discusses the findings and explains why costs are going up.
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Small Business News Roundup Oct 10-17
Posted by bOnline under StartupsFrom http://blog.bonline.com 4423 days ago
This blog post discusses the news from the past seven days that could have an impact on small businesses. From an unfortunate slip-up with a phone number to the amount of SME owners who report sleepless nights, get the latest here.
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How Every Small Business Can Improve Customer Service With a CRM System
Posted by bOnline under Customer ServiceFrom http://blog.bonline.com 4424 days ago
bOnline's CEO Anthony Karibian explains why small businesses can no longer rely on paper files for customer information, and reveals how even the simplest CRM system can help companies add the finishing touch to customer service.
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O2 Won't Compensate Customers for Latest Outage
Posted by bOnline under NewsFrom http://blog.bonline.com 4424 days ago
UK network provider O2 will not compensate 2 million customers who suffered an outage on Friday. The company had previously compensated customers for an outage back in July. Full story follows.
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