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In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.

Statistics show that 78% of customers have ended a business relationship because of bad customer service, while it's also estimated that it costs a company six to seven times more t Read More

Workflows provide a simple way to understand your business operations. These documented workflows can be optimized and automated to increase profits.
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Pinterest content marketing for referral traffic discussed with the very clever Louise Cottrell of Travelpinners.com. Louise specialises in building audiences as well as driving traffic, leads and sales in the travel and tourism space. Read More

Thanks to a decline in ad revenue, social media giant Twitter has posted their lowest revenue growth since the company went public four years ago. Projected to hit $740 million in revenue, the site had less than $720 million – a fairly large sum. Read More

The days of 2016 ushered in an era of digital marketing defined by rapid social media changes, accelerated prominence of video, and marketers giving up on beacons becoming a retail reality (for now, anyway). As we kick off the new year, it’s a chance to wipe the whiteboard clean and develop new s Read More

Facebook continues to be the most powerful social network on the planet with over 750 million active users.

Businesses simply cannot ignore Facebook as part of their online marketing strategy.

We spoke with top marketing book authors and Facebook brand managers.

Take your Facebook marketin Read More

Pages that have images get 94% more page views than those without!

Are you taking advantage of this awesome visual bookmarking tool? If so, you’ll want to know that CoSchedule now integrates with Pinterest to help you share your visual content easier than ever before. Pinterest is right inside y Read More

Are you planning to use video marketing more in the year 2017? If so, you are no unlike many other small and medium-sized business owners who understand the value of using video within your marketing strategies.

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Take a look as some of the most useful resources I use with WordPress. Here to help you with your WordPress Training Course. Newcastle and the North East.
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LinkedIn is the largest professional network in the world. Over 467 million people have accounts on the site, and more are joining every day.

Roughly a quarter of these members log in regularly each month, but why? What is the real value of LinkedIn? If these are questions that you have asked th Read More