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In the last few years I have seen a popular business model emerging which embodies a greater focus on social and environmental responsibility, and a new requirement for trust and sharing, as well as customer and community collaboration. Companies like Airbnb, Uber, Zappos, and Whole Foods are setti Read More

Once an entrepreneur, always an entrepreneur. Although many won’t admit it, true entrepreneurs can’t wait to exit their current startup, and build a new and better one with their next great idea. In addition, current investors want to see every startup go public or be acquired, as an exit event, so Read More

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their p Read More

Most entrepreneurs see their new venture as a fun adventure, until the pressures of a cash flow crisis, or a manufacturing quality problem, or a major customer satisfaction problem hits. Even with all my years of experience mentoring in business, I can’t predict how you will prepare for and react t Read More

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. The most common approach I see to achieving this is to do more of everything for everyone. Unfortunately, with limited Read More

Despite the ease of communication through social media, new tools, the popularity of fearless independence and #MeToo, I still see many business organizations that are less than productive due to fear. Yet in my work as an advisor to senior executives, I find that many fail to see reality in their Read More

After working many years in business, both in large companies as well as startups, I’ve realized that you can learn more from peers and mentors than from any formal education program. Of course, nothing beats learning from your mistakes, but that’s a painful and very time-consuming journey. Best of Read More

Starting an entrepreneurial business, or maintaining the competitiveness of a mature business, requires innovation. Yet everyone I know seems to have a different perspective on what constitutes real innovation, and why is seems to happen so rarely. Another challenge is to debunk some of the common Read More

Are you often frustrated that people reporting to you, or key peers, seem to dodge accountability for their actions? They are quick to claim the credit for things in their domain that work, but also quick to disclaim responsibility for problems that keep popping up. Perhaps you need to do more to b Read More

Most business professionals I know will go to great lengths to take a neutral position on internal business conflicts, on the assumption that all conflict is bad for the company as well as their political future. In my experience, a level of disagreement among key team members is a sign of a health Read More