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Finding out what your small business customer wants can be as simple as engaging them on the shop floor or compiling and distributing detailed questionnaires or surveys. Irrespective of the method, ongoing engagement is crucial in building a loyal customer base Read More

The lighter side of customer care. Some really good quotes about looking after the customer and a video on how not to look after our customers Read More

As every small business owner knows, Cash is King, but trying to keep your B2B customers from defaulting on their payments can be a frustrating endeavour Read More

Customer service is not just a once off exercise. Companies need to constantly tweak and adjust their customer services policies. But before drafting the policy it is essential to understand what customer service really means Read More

Working with your chosen mentor should not be a going back to school again experience but more one of openness, sharing and development. However to make it work there are certain behaviours the mentee should be prepared to exhibit during the process. Read More

Finding finance to grow your home business can be a complicated process particularly as many home business owners lack trading history or have limited assets with which to secure loans. Read More

It takes more than just passion to be a successful home or small business owner. However, maybe we can get PASSION to work for us in more ways than we have traditionally believed it can Read More

Securing the right mentor for your home or small business is not just about finding someone with the relevant technical skills or experience. It is also about building a relationship with the mentor. Read More

Unplanned growth in a business can lead to chaotic implementation and very disappointing results. Knowing what the signs are that the time for growth is approaching will help ensure that the expansion is well researched and thoroughly planned before implementation. Read More

As Steve Jobs said "The only way to do great work is to love it". But sometimes we need to forego our passions and stick to what we know best when we start our first small business venture, as I found out at some cost Read More