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If you are one of those people who only uses Twitter via a tool such as Hootsuite, you may have missed all the image-related improvements made on Twitter in recent months. Twitter profiles have changed their look and you can now tweet images directly. Read More

Building customer loyalty can be more difficult for small businesses than it is for large companies. But technology is now offering new options for small businesses looking to build loyalty. Loyalzoo is one such option. Read More

Glenn Cybulski and Joseph Baumel launched their restaurant just a couple of years ago, but they already have multiple franchises in the works. Read about the team’s journey and what sets this pizzeria apart in this week’s Small Business Spotlight. Read More

There’s a way to learn all you need to know about EMVs. Join Small Business Trends CEO Anita Campbell and First Data on April 28 at 7 p.m. EDT under the hashtag #EMVtalk for a Twitter chat on the topic of “EMV 101: What You Need to Know About Chip Cards.” Read More

How can you measure the return on investment or ROI of your social media marketing endeavors? There are a number of ways to calculate it. Read More

When conducting a survey, your results can get skewed very easily if you do not include the right people. So selecting respondents and figuring out who to survey should not be a process that is taken lightly. You must carefully consider a few different aspects of your survey panel to ensure the bes Read More

These small business owners experienced a 90 percent drop in revenue due to Google search algorithm changes, and were scrambling for new ways to make money online. Here are some of the lessons we learned along the way. Read More

A contract dispute, a lawsuit from a customer, an employee filing an ADA complaint — these are a few of the legal issues you could face as a small business owner. Then there are the more routine matters, like forming a new LLC or putting together a commercial lease. One way or another there will be Read More

When you get an idea for a new product or offering, it can be tempting to just go for it. But just because you think something is a great idea doesn’t actually make it so. So, before you spend all of that time and money developing a new product, you need to find out a few key factors and ask before Read More

Maintaining good customer service is a constant process. While it may never be perfect, it’s important to try and keep as many customers satisfied as possible. To do so, you need to be aware of the warning signs of customer service issues. When you’re aware of the signs, you’ll be better prepared t Read More