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A customer was experiencing issues with a company’s service. Although the executives were on top of it, they let the responsible employee work through the issues at length to assess his problem solving skills. The CEO called a halt to the process, and quickly interceded to correct the situation. Read More

Did you ever think about the concept of health insurance? First, just to be curmudgeonly, we don’t insure against health, but rather illness. So it should be illness insurance. What is insurance? It is a form of gambling. Like the office Super Bowl pool. Everybody puts a little money in (they don’t Read More

How can an act named Affordable be so expensive, and how can I keep cutting my coverage each year but have it still be considered in the “Cadillac” range? Is the ACA working, or isn’t it? That depends on what the ACA is supposed to accomplish. Read More

Every business owner needs a Director of GSD (Getting S**t Done). They may appear anywhere in your organization, and at any level or job description. You know who they are. It’s the employee who never, ever says “That’s not my job.” The one to whom everyone turns for help when they are behind Read More

Some large companies are getting leaner by cutting less experienced workers, and keeping their more experienced core regardless of age. There is similar trend in smaller businesses. Owners who traditionally filled lower and mid-level positions by seeking younger workers are more inclined to hire Read More

Measurement is not management. It’s a tool for tracking performance, but it isn’t performance. It helps to motivate employees, but goals aren’t motivational by themselves. Likewise, management is not leadership. Some owners are lucky to even know what their revenue is, yet run profitable operations Read More

A CEO is supposed to think strategically. He or she is the only person in the organization charged with looking for what isn’t there. What missing key capabilities will prevent the business from making the next leap? What competitors or products threaten the existing flow of products or services? Read More

Germany just announced that it could accept an additional 500,000 refugees when other countries are jockeying to accommodate as few as possible. As much as the announcement was portrayed as a humanitarian effort, it is just as likely a simple business decision. Germany’s working population is agein Read More

The market is tightening for Main Street businesses, while the number of buyers and valuations for Mid-markets are at or near an all-time high. There is no “typical small business value,” but how companies are valued is pretty consistent. Read More

In most small businesses performance reviews are avoided, delayed, and rushed when they finally happen. They are as painful for the reviewer as for the reviewee. There’s been some noise in the business press of late regarding large corporations’ decisions to eliminate performance reviews. If you... Read More