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1. Erosion of Authority, 2. Strong Focus on Self, and 3. Excessive Drive for Achievement are three reasons for the recent outbursts and bad behavior. So what can we do to promote civility? Read More

It is natural for international clients to be curious or nervous and they may have a certain apprehension about doing business abroad if this is their first time, or if it is the first time they are doing business with you. An easy way to build trust is to deliver what you promise. Read More

Who calls a TV a "television" anymore? Or a phone a "telephone" or a fax a "facsimile?" Or who calls pants "slacks." If you do, stop. It makes you sound old. And out of it. Read More

A Twitter message came across my desk that read in part: “Just witnessed a manager scolding his employee in front of customers—it made me sad—” While this may seem inconsequential, 83% of customer's who witness incivility between employees share it with a friend or family and, the customer usually leaves immediately without buying anything. Read More

Listening to your cross-cultural communication and maintaining a global vision of what is happening within an international business environment is the first step in developing strong international skills. What you do with what you learn through listening will help you create loyalty in international clients. Read More

In life, two constants exist - entrances/hello and exits/goodbye. In fact, the hello - goodbye relationship become the bookends of life, our gatherings, our careers, and our conversations. Each is unique. Each serves its role. Each has a specific purpose. But are they truly equal in their intent and impact? Read More

Image a highly visible executive at a large private firm announcing she will stop using irony and parody in her blog posts. Her intention was to use wit to further her point although some readers misunderstood her humor. As a gesture to her readers she writes that going forward she will focus her tone on clarity of message with the goal of forging Read More

What is your brand? Let's start with what it is not: Your brand is not your logo Your brand is not your identity Your brand is not what you sell Your brand is not what you say it is So what is your brand then? Read on to find out... Read More

Tis the season for socializing at the annual office holiday party. As you attend the affair keep in mind that the company sponsored office party is still a business event. It is an extension of the workplace and provides social interaction at the business level. Below are some tips for using the company sponsored party to your career advantage. En Read More

Best customer experiences are not about the product or the service alone, but about the attitude with which those services were rendered or product delivered. Read More