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Most of us agree that social media is valuable — but keeping up with the latest trends can be difficult given the speed at which social media is growing and changing. Read More

The new business mantra is adapt or die. Growth is no longer enough! Read More

Reward systems are a double edged sword. They can prove to be gold mines for the businesses that get them right, but for businesses that get it wrong, the reward system can develop into a proverbial minefield. This article identifies 15 types of rewards that can be successfully used at the appropriate time to reward or encourage appropriate be Read More

First impressions go a long way in sales, casual is casual, and B2B sales is not casual. Command the respect you deserve by looking the part of a pro. Read More

The phrase “Authentic Leadership” has gained currency over the last few years but what exactly does it mean? How does “leadership” become “authentic”? Well, its probably fair to say that most people fall into leadership (e.g., senior management) roles. The route many (most?) people take is that they get a job somewhere, find out they're pretty g Read More

This morning at a Networking Event which I had organised in aid of Childline one of the presenters, Shane Twomey, a fellow HR consultant, threw out a question that really made me think! ” How do you reward poor performers“. Initially he was met with stunned silence. You could almost hear people thinking—”what on earth is he talking about—who wou Read More

How could a SWOT analysis be my best friend? Think about the last time you had a really deep, soul-connecting conversation with a gHappy business partnersood friend. Your business is such a major part of your life, even at times, a consuming part. This analysis is really a conversation between your business and you and/or your business partners ab Read More

These are my favorite questions to start a value-add dialog with your employees. When they know you are interested in them as people, they respond. When they see you know their talents, values and interests, they feel important and become more loyal. Read More

Many of you may shout of course not, that is rubbish as customer care is at the centre of small business marketing. Well doing a Google search may suggest otherwise. Read More

Focus on Customer Excellence, Sustainability, and Quality and mean it! Over the last decade retailers like Wal-Mart have evaporated margins, chased away U.S. manufacturing and brainwashed the consumer to believe that cheap is good regardless of quality or service. Read More