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'Home Depot' and 'Customer Service' aren't usually mentioned together without the word 'BAD' being included. At Home Depot in Roxbury NJ,a great lesson about customer service done right Read More

    I love videos like these.   Something about having a well informed animated video is much more interesting than listening to someone yak on and on.  I can admit, I still watch car-toons from time to time.  School House Rock was the best with it's 'I'm just an ordinary bill' -- although it… Read More

You can spend less money on your marketing and build your reputation using this one simple strategy. Watch this short video (less than 2 minutes) to find out how. Read More

By now, everyone who markets a business online ought to know the importance of content marketing. This strategy requires not only that you or someone in your business create tons of content, but that you make sure that content gets people's attention. The thing about creating tons of content capabl Read More

Want to hire a manager? Here are some things that you should look for. It may be best to start with passion and then look for other manager material traits. Read More

Jay Gilmore, Director of Marketing & Communications for MODX, probably speaks for many of us. Jay says he sometimes feels like he simply floats along with the current in his life. He says he has the strength and tools to change his direction. But he says he just continues to float along without any Read More

Let me do some basic introduction of WordPress. Okay, WordPress has been around since May 27 2003. Many of us don’t even know the names of the founders of WordPress anymore. Well, my job is to remind you. Their names … Continue reading → Read More

The most commonly used social media website for building a small business brand are Facebook and LinkedIn, so it's officially time to get on board! Read More

Utilizing the 20/80 rule in business means nurturing the 20% of your customers who are responsible for 80% of your sales. Read More

The film We the Owners looks at various types of employee-owned companies through the eyes of employees at every level. Read More