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The following tutorial is designed to give you an overview of various approaches to survey benchmarking. Read More

Corporate Social Responsibility (CSR) is becoming more prevalent in our global economy. The other night, a TV commercial informed viewers that a car company is operating a manufacturing plant that has achieved zero landfill status - nothing from its manufacturing efforts goes into a landfill. Going carbon-neutral is also gaining a lot of press. Se Read More

In just a few short months news stories shifted from “if there's a recession” to “when there's a recession”. Given the events in the US housing and credit markets and the global financial markets, it is pretty clear that we are headed for the dreaded “R” word. To help prepare your business (whether large or small) there are a few steps you can tak Read More

Almost anyone can pull together a web-based survey using free or almost free survey tools available on the Internet. In fact, these do-it-yourself tools can help you save money and time by making use of resources already developed by professionals. However, as some of you might know from getting involved with some other do-it-yourself activities, Read More

You might wonder what do Tic Tacs and employee surveys have in common? Well, I'm sure you will agree that Tic Tacs taste better than surveys, are easier to fit in your pocket and don't cost as much, however, they do have one thing in common. Read More

An overwhelming majority of small business owners feel they've been left out in the dark in terms of having either U.S. presidential candidate address specific proposals that would assist them, a new survey shows. Read More

IKEA promotes its new campaign dubbed 'Come into the Closet' by welcoming users into their website which looks like a video but functions as an online catalogue at the same time. The site is http://www.kominigarderoben.se/. Once in, you find yourself in a sort of open stage scenario displaying a repertoire of Ikea closet items together with sur Read More

Is this a first? Furious business execs create their own hate site to harpoon a supplier after things go bad, horribly bad. In the past, most hate sites like WalMart-Blows.com were the work of angry consumers. Maybe the Web will provide b2b with faster and more effective dispute resolution than the courts. Read More

The best news about this whole trust business is that you can charge a premium for trust. Trust can be a fantastic investment into your business. Read More

The average customer visits their local Costco 22 times a year. The company has become one of the largest in the U.S., with 473 outlets and more than $50 billion in sales, and is also the largest membership warehouse club chain in the world. Its founder and CEO, Jim Sinegal, has been called the Sam Walton of the 21st century for his low-key style Read More