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In every failure lies numerous opportunities. Lessons learned, doorways opened, doorways closed (yes, sometimes a closed door can be one of the best opportunities). Find them, understand what they mean and analyze how pursuing those opportunities could affect your business.
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It happened at a company that I previously worked at. A customer had a bad experience with a coworker and wrote a blog post about what happened. That blog post ended up on the front page of the Google results for a search for that company's name. After that happened, other customers who had bad experiences left comments on the blog post, adding more content about the company and solidifying it's standing on the first page of Google. It cost the company (and still costs them) a lot of customers, as well as good employees who see that post and decide they don't want to work there Read More

Those who know me well (and probably also those that only know me a little bit), know that I am an eternal optimist. Sadly, I find that by living a life as an optimist, I'm often misunderstood, maligned and simply found ignorant and annoying. I find this a bit of a sad reflection on a world that is becoming increasingly mistrusting and negatively focused. After all, if you don't LET a light shine, you can guarantee that it won't, and for me, that is no way to live Read More

There are so many ways to make LinkedIn useful for your business, this is really only a starter list to get you up and going Read More

Ever wonder what happens to social media and web-based email account when a person dies? Read this comprehensive guide that covers major services like Twitter Read More

After I wrote yesterday's article "Who's Got Your Back" about my traumatic, and lesson teaching, experience with the death of my beloved Macbook 'Larry', I went over and posted the article for my friends and fellow Third Tribe members as a warning to them to BACK UP YOUR WORK. Read More

An important lesson in protecting yourself and intellectual property. Back up your computer files nightly to save yourself the anguish and despair of losing everything Read More

Dealing with business operations is important, managing and communicating with employees is important, heck...even talking to yourself is important! However, customer communications is the most important and too often business owners stop communicating directly with customers and leave all communications in the hands of employees or other third parties Read More

Do you treat your customers the way you would like to be treated? Try turning the tables to figure out how effective your customer communications really is Read More

The famous phrase "The Buck Stops Here" was popularized by President Harry Truman, who had a sign with it on his desk in the Oval Office. Stopping the Buck means taking action, making decisions and then (most importantly) taking responsibility for those actions and decisions. Every business owner and manger must see themselves as the ultimate buck stopper. If it happens in your business, it is your fault. period Read More