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Sourcing business from within your existing customer base is much cheaper than finding new customers. But if you expect your customers to keep coming back for your services, you need to be more than ok. You need to be awesome. Read More

The more complicated or confusing we make it for our customers to work with us in acquiring our products and in working with us, the more likely they are to go somewhere else--somewhere where it's easier to buy! Read More

will Apple ever convert their retail stores-which are company-owned, into franchise stores? I doubt it, and in this post, you'll learn what they are. And, there's only two. Read More

Here are some business tips about Internet marketing, blogging as a business, business growth and how to start a business with little or no investment. Read More

The stories going on in your head, whether or not you are conscious of them, set the tone for your entire life. Odds are you have the same five or six stories repeating themselves over and over again and you are not even conscious of them. The fact is your stories, or the conversations you have wit Read More

One way to really stand out from the competition and become your customers' favorite place to go to is to provide superior customer service. Here are 7 tips to help you get there. Read More

Craig Rosenberg and other marketing experts provide tips for how B2B organizations can leverage social media as part of their overall marketing strategy. Read More

How much does the first hour of every day matter? As it turns out, a lot. It can be the hour you see everything clearly, get one real thing done, and focus on the human side of work rather than your task list.
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This is for the business owners who still struggle with the idea of investing in high level, creative, marketing help. Apple makes the perfect case study. As a small business owner Steve Jobs understood that regardless of how great Apple’s products were, his business would fail if the marketing did Read More

After a Florida pizza shop owner gave President Barack Obama a bear hug, the restaurant’s Yelp ratings became a roller coaster of political opinion. And on Facebook, users both near and far came online to show their support for the owner.

On Sunday, Obama paid a visit to Big Apple Pizza in Fort Read More