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Chances are most of your customers pay you within a reasonable amount of time. But sooner or later you will have to deal with a customer who pays very slowly or not at all. What can you do? And just as important, what can't you do to collect the money owed you? Here is what you need to know. Read More

When talking to prospects, it's important to present an image as a knowledgeable and professional advisor. By communicating your genuine interest in working with them and ensuring that prospects feel acknowledged, you increase the chances of winning the battle for new clients. Read More

Some companies collaborate better than others. Find out why, and discover different ways to focus externally for collaborative opportunities. Read More

Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

When initiating change, lots of attention is given to "the masses." It's assumed that the "best and the brightest" will embrace and lead large scale change. The research here shows that such conventional wisdom is neither conventional nor wise. Read More

Intellectual firepower may give you the ability to analyze situations. It doesn't give you the willingness to decide on the basis of incomplete information. It doesn't, necessarily, give you the skills to convince others that your ideas are good ones. Read More

Most sales people skip the essential sales step for each and every prospect that's worth converting to a customer/client. It's an investment that honors the buyer's time; it signals to the buyer that your interest lies in their best interest, not yours. The "slow down and sell more" secret lies in creating value before the call. Read More

Watch as Robert Kiyosaki and his advisors give their predictions for 2008. Part three of 4. Read More

More moms are finding great opportunities to work from home and spend more time with their families, thanks to the Internet and current technologies. Some are even starting their own businesses while others are finding at home employment to supplement the household income. Read More

MicroMentor, which has made nearly 700 mentor matches since it started in 2001, is one of a growing number of Web sites that allow prospective mentors and protégés to easily find each other. Usually, each party creates a profile detailing his or her mentoring needs or expertise that can be viewed by others. Once a match is made, the mentoring can Read More