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“Pwn is a leetspeak slang term derived from the verb own, as meaning to appropriate or to conquer to gain ownership. The term implies domination or humiliation of a rival, used primarily in the Internet-based video game culture to taunt an opponent who has just been soundly defeated.” Read More

My interview on the BizSugar blog! Join us as we talk about small business and social media in the near future. Read More

I see so many websites that do not capture sales leads. Want to see how much you might be missing? It could be in the millions and we show you how to fix it. Read More

In a past blog entry I did a while back, I mentioned that social media can be used for customer service, along with a few other things, instead of the reason that most businesses will join a social media network which is for generating leads. We are seeing more companies willing to use social media Read More

Interview with Kevin "Nalts" Nalty, online-video marketer and author of Beyond Viral, on predictions for video in 2011, how he went from the corporate world to a YouTube entertainer, and more. Read More

You really can't make this stuff up, you gotta live it.  When I heard this, I just had to ask, "Did you just say...?" Read More

Many people for many years have written about and focused on the notion of continuous improvement.  Personally, I think it’s necessary to think in terms of methodical, relentless, continuous improvement.  The extra adjectives add important perspective. Read More

Today I’d like to get back to not-so-basic basics: your RSS feed and what you should do with it.

Let’s start from the beginning: RSS stands for “Really Simple Syndication”.

Every blogging platform comes with an RSS feed, so even if you have no idea what to do with it, you’ve got it. Read More

This business acronym is all about you, how you run your business. Each of us is in business for ourselves, so this acronym is SELF. Thanks to ElliStGeorgeGodfrey for suggesting it. Read More

The word “process” makes the sales process sound more confining than it is. It’s a collection of best practices that reverse engineer what works. Read More