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Despite the popularity of social media, people would rather deal with businesses over the phone and email when it comes to customer service. Find out why, and get all the stats here. Read More

Surely as a customer becomes loyal to your brand, you'd want to reward them, right? Our CEO thinks some brands are actually doing the opposite - punishing customers for their loyalty. Find out how companies are losing touch with their customers' needs. Read More

The ‘world’s worst hotel’ has taken to warning people in advance about the poor state of the facilities on offer. Despite boasts of being “cheap, dirty, cold, poorly lit”, the hotel still attracts scores of guests. Read about its clever marketing campaign here. Read More

As well as looking professional, your site also needs to be easy for your customers to use. We challenge you to navigate your way around this first site! Read More

Small businesses everywhere know the costs of processing card transactions, even driving many to pass the costs onto their customers by charging extra or only accepting cards for transactions over a certain amount. But 80% could be paying over the odds... Read More

These days, more and more Americans are working from home. However, many people do not have a spare room to use for a home office. What should you do, then? Read More

Infographics are relatively inexpensive to produce, can convey a lot of information on a single image that just takes a few seconds to look at, and – best of all – can be designed to spread like crazy via blogs and social media sites with automatic embedding and easy-to-add share buttons. How can i Read More

Here are some tips to increase profits while lowering operational costs. Cash flow can be described as a magnitude of money that is flowing into a business in terms of profit, plus that which is leaving a business as expenses. When a business owner maximizes cash flow in their business, they are a Read More

Would free wi-fi draw you into a business? How about a town? This town has asked its residents and local businesses to chip in towards free wi-fi for visitors... Read More

Over the last few months, controversy has slowly been building around the amount of tax paid by large corporations operating in the UK. As taxpayers, we all feel a little cheated by some of our favourite household names. But I can’t help but think that, yet again, it’s the small businesses that are Read More