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The No. 1 reason customers stop doing business with a company is a perceived attitude of indifference. They don't think companies care about them, as a valued customer or as a person. Trusted business relationships, much like friendships, require time and regular contact. Here are three action steps to show your customers the love. Read More

For small companies, hosted software costs can add up fast. So cloud computing is for the birds! Read More

Businesses with less than 500 employees collectively shed an estimated 414,000 jobs nationwide in April, according to a report released Wednesday by payroll processor ADP. The news marked the 15th consecutive month of employment declines at America's small businesses. Read More

New research has found that economic woes are causing consumers to change the way they spend their time, as well as their money. Social networking continues to play a big part in their lives and savvy businesses will be forging relationships now ready for when the economy recovers. Read More

There is some evidence of the seeds of creative destruction at work in the economy. This is clearly becoming the age of the bootstrapper. Don't focus on investment dollars or massive infusions from the SBA as a sign of activity. Focus, instead, on the grassroots bootstrapping entrepreneurs who will reinvent our economy -- if we just would get Read More

In today's world, business owners need to market to customers in every way possible. To do so, they need to make sure they are aware of the methods that technology allows them to reach their customers. With marketing tools such as Facebook, MySpace, Twitter and telephones becoming the new rage, business owners must be able to focus on the most i Read More

When the going gets tough, the tough look for new ways to get the job done. Today's laptop mapping programs will help your sales team get the job done - reducing travel costs, while increasing your sales. Prior planning prevents poor performance, so stop doing it the way you've always done it. Shake things up, make your team more efficient an Read More

Search engine optimization requires some patience, but can certainly pay off. In a now, now, now world, is there room left for SEO? Read More

The Halal market booms big time Read More

An overlooked benefit of customer satisfaction research is the opportunity to let customers know their input is critically important and impacts your product offers, delivery channels, and other activities. Here are six other proven ways to get the most value from your next round of research. Read More